Privacy policy
PRIVACY POLICY
Last Updated: May 2026
At joanncantu.com, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or place an order.
INFORMATION WE COLLECT
When you place an order, contact us, or interact with our website, we may collect:
• Name
• Email address
• Billing address
• Shipping address
• Phone number (if provided)
• Order and transaction information
• Information about how you use our website
Payment information is processed securely through our payment providers. We do not store your full credit card information on our website.
HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfill orders
• Provide customer service and support
• Communicate about your orders
• Improve our website and customer experience
• Comply with legal obligations
• Send promotional emails if you choose to subscribe
SHARING INFORMATION
We do not sell your personal information.
We share information only with trusted service providers necessary to operate our business, including:
• Shopify (our e-commerce platform)
• Payment processors
• Shipping and fulfillment providers
• Website and technology service providers
These companies only receive the information necessary to perform their services.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance the shopping experience.
You can adjust your browser settings to refuse cookies, although some website features may not function properly.
INTERNATIONAL CUSTOMERS
joanncantu.com welcomes customers from around the world.
Because our website is hosted by Shopify and some service providers may operate in different countries, your information may be processed or stored outside your country of residence. We take reasonable steps to ensure that your information is handled securely.
DATA SECURITY
We take reasonable measures to protect your personal information.
However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.
YOUR RIGHTS
Depending on where you live, you may have the right to:
• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
To make a request, please contact us using the email address below.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
CHILDREN'S PRIVACY
Our products and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
CONTACT US
If you have questions about this Privacy Policy or how your information is handled, please contact:
joann@joanncantu.com